Guest disservices

I went to Great America and, anticipating a hands-free afternoon in the park, I left my purse and wallet in the car, taking only my driver's license, $10, and my ticket for a season pass. I reasoned that I'd need an ID in order to get the pass. I now realize that an 8 yr old can get a season pass, so why would *I* need an ID?

After we left the park and after dinner, I noticed my license was missing. But THANK GOODNESS I still had my season pass. WHEW. I AM after all, an avid roller coaster rider. On a side notes, have roller coasters always been that painful? I feel like I spent most of the time being slammed back and forth inside the harness.

After searching the restaurant and the car, I reasoned it must have fallen out in the park. I called the park the next morning.

*4th attempt after being on hold 20+ min on two separate occassions*
Her: Guest services.
Me: Yes, I was wondering if you had a lost and found - I lost my driver's license.
Her: Okay, you have to come here and fill out a form.
Me: I have to GO there?
Her: Or ... *proceeds to fill out the form over the phone- not much of a cooperative go-getter, this one*
Her: License number?
Me: Oh, I don't have it memorized.
Her: We need to verify it's yours.
Me: Well, it IS an ID. My picture ... my name ...
Her: Oh yeah. When did you lose it?
Me: Yesterday.
Her: Um ... ok, well, the woman who takes care of lost and found has been on vacation. So everything that wasn't turned in today was transferred to another office. She'll be back next week, we can check then.
Me: Can't someone check today? This is kind of important.
Her: It's in another office. *she probably had to restrain herself from adding "idiot" at this point*
Me: Maybe someone can, you know, go to the other office.
Her: *talking to supervisor* I'm sorry, we don't even have keys to that office. No one's allowed in. We don't have keys.
Me: Is there anyone else I can talk to?
Her: No, my supervisor's the highest up at the park.
Me: So you're telling me that there's one set of keys and the woman who holds them is on vacation and meanwhile not one single person is allowed to go into that office? What if someone's wallet is in there? I can't really go a week without a driver's license.
Her: Well, I don't know how many keys there are ...
Me: *omg, not my point, starting to lose it* Well, how do you get stuff IN there if no one has keys??
Her: *silence*
Me: Nevermind. *sigh*

So ... it's off to the DMV.